Privacy Policy

1. Scope of this policy

This policy applies to this website and to enquiries made through the phone numbers, WhatsApp links, email addresses and Google Maps links displayed on it. It does not apply to third-party websites or services that have their own privacy policies.

2. Information we may collect

Depending on how you interact with us, we may collect:

• Contact information: your name, phone number, email address, organisation and preferred method of communication.
• Project information: project location, available area, intended users, activities, budget range, timeline, drawings, photographs, specifications and other details you choose to share.
• Communication records: emails, messages, call notes, quotation requests and our responses.
• Basic technical information: IP address, browser and device type, requested pages, referring page, date and time, and server error or security logs generated when the website is accessed.

Please do not send sensitive personal information unless it is genuinely necessary for your enquiry.

3. How we use information

We may use personal information to:

• respond to questions and understand your project requirements;
• prepare recommendations, estimates, proposals or quotations;
• plan site visits, delivery, installation, support and aftercare;
• maintain business, quotation and project records;
• operate, secure, troubleshoot and improve the website;
• prevent misuse, fraud or security incidents; and
• meet contractual, accounting, tax, regulatory or legal obligations.

We do not sell or rent personal information. We do not use information received through an enquiry for unrelated promotional messages without an appropriate basis or permission.

4. When we share information

We may share relevant information only where reasonably necessary with employees, installers, suppliers, logistics partners, professional advisers, hosting or technology providers, and other service providers supporting an enquiry or project. We may also disclose information when required by law, a court, a regulator, or to protect the rights, safety and security of our business, customers or others.

Service providers are expected to use the information only for the purpose for which it is shared and to protect it appropriately.

5. Cookies and external services

The website may use essential session or security cookies needed for basic operation. We do not currently use advertising cookies or behavioural advertising tools.

The website uses Google Fonts and includes Google Maps content and links. When these services load, Google may receive technical information such as your IP address, browser information and the page you visited. Your use of those services is governed by Google’s own terms and privacy policy. You can avoid loading the embedded map by not visiting the Contact page, and you may open or decline the external directions link at your discretion.

6. Retention

We keep personal information only for as long as reasonably required for the purpose for which it was collected, to manage an enquiry or project, maintain warranty and business records, resolve disputes, and comply with applicable legal, tax and accounting requirements. Retention periods may vary depending on the nature of the information and our relationship with you.

7. Security

We use reasonable administrative, technical and organisational safeguards designed to protect information against unauthorised access, loss, misuse, alteration or disclosure. However, no website, email system, messaging platform or internet transmission can be guaranteed to be completely secure. Please use care when sending confidential project material electronically.

8. Your choices and requests

Subject to applicable law, you may ask us to confirm whether we hold personal information about you, request access or correction, ask us to erase information that is no longer required, withdraw consent where processing relies on consent, or raise a concern about our use of your information.

We may need to verify your identity before acting on a request. Certain information may need to be retained where required by law or for legitimate business records, contractual obligations or legal claims.

9. Children’s privacy

Our website and services are intended for institutions, businesses, community organisations and adults planning facilities. We do not knowingly solicit personal information directly from children. A parent, guardian or authorised institution representative should contact us where a project relates to children.

10. Changes to this policy

We may update this policy when our website, services or legal obligations change. The revised version will be posted on this page with a new “Last updated” date. Material changes may also be communicated through an appropriate additional notice.

11. Contact and privacy concerns

For a privacy request, question or grievance, contact:

Please include “Privacy Request” in the email subject and provide enough information for us to understand and respond to your request.